Return & Refund Policy

Last updated: October 11, 2026

We want you to be happy with your Stall Twenty9 order. This page explains how returns, replacements, and refunds work.

Pay on Delivery Orders

Most orders are confirmed and paid for at the point of delivery. Please inspect your package when it arrives before completing payment, where possible.

Damaged, Defective, or Wrong Item

If your order arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery with your name, order details, and a photo of the item. We will arrange a replacement at no extra cost, or a refund where a replacement isn't possible.

Change of Mind

Because our product is a consumable food item (tea), we are unable to accept returns on opened or used packages for hygiene and safety reasons, unless the item is defective. Unopened, unused packages in their original condition may be returned within 7 days of delivery — please contact us first before sending anything back.

Non-Delivery

If your order does not arrive within the expected delivery window, please reach out to us so we can track it and resolve the issue — whether that means arranging redelivery or a full refund if the order cannot be fulfilled.

How Refunds Are Processed

Since most orders are paid for on delivery, resolutions typically take the form of a replacement or exchange. Where a payment was made in advance (for example, by bank transfer) and a refund is agreed, it will be processed within 5–7 business days back to the original payment method.

How to Start a Return or Report an Issue

This policy is a general template provided for informational purposes and does not constitute legal advice. We recommend having it reviewed by a qualified legal professional to ensure it fully reflects your actual business practices and complies with applicable Nigerian consumer protection law.